How long does it take to authorise a transaction using WIPS Plus?
Transactions are normally processed within 3-5 seconds.
What are MOTO transactions?
MOTO means Mail Order / Telephone Order. With MOTO transactions the merchant never receives a signature from the customer, but only the credit card number and expiration date.
What is SSL?
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.
We don't have a website to take payments, as we are a MOTO merchant. Which solution would be best for us?
Payline® Plus would be the product of choice for taking orders over the phone and receiving mail orders. It is a an off-the-shelf interface to handle purchase and refund type transactions.
We have too many transactions to enter manually via Payline® Plus, what is the best solution for large transaction volumes?
Our Batch Plus would be the product of choice, as you can group all your payments into a spreadsheet (CSV file) to batch process in one go! You can integrate your billing system to output batch files for the Windcave format, so that payments are processed automatically. This solution is ideal for recurring billing.
What is 3D Secure and how do I sign up for it?
3D secure are schemes put in place to help mitigate fraud. Windcave have developed a merchant plug-in for use with the Hosted Payments Page and you are automatically enrolled at no
extra cost when you become a Hosted Plus customer.
Do you have an integrateable solution for online payment pages that doesn't require me to purchase an SSL certificate?
Yes. Our Hosted Payments Page product takes credit card payments on our own secure pages with SSL and then sends you back the response.
What is a Payment Gateway?
A payment gateway links your web site to the credit card processing companies and your merchant account. When your customer enters his or her credit card number on your web site, the payment gateway obtains authorization for the charge, which will then settle into your merchant account.
What card types can the WIPS Plus Gateway handle?
WIPS Plus supports the following major credit cards; Visa, MasterCard, Amex.
What transaction types can the WIPS Plus gateway handle?
WIPS Plus supports the following major transaction types including Puchase, Refunds and Recurring Billing.
Call the Westpac Merchant Assist team on 0800 888 066 (8.30am - 5.00pm, weekdays) or email: [email protected]
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Terms of use - legal information
The information on this page is a guide only. Merchant Credit Card Facility Agreement terms and conditions apply. The information on this page is presented subject to Westpac legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification. Payline® and Windcave® are registered trademarks of Windcave